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About My HomeDry
My HomeDry is a specialist water-damage drying contractor based in Sutton Coldfield, supporting residential and commercial properties across the East and West Midlands.
We assist following escapes of water, burst pipes, appliance leaks, heating-system failures, internal flooding, ceiling leaks and water trapped beneath floors or within building materials.
About My HomeDry
Based in Sutton Coldfield and working across the Midlands
My HomeDry provides water-damage assessment, moisture monitoring, structural drying and reinstatement support for residential and commercial properties.
The business operates from Sutton Coldfield and considers instructions throughout the East and West Midlands, subject to the property location, incident requirements and current operational capacity.
Customers speak directly with the business rather than being passed through a national call centre or anonymous referral system.
- Direct and straightforward communication
- Assessment-led drying
- Support from initial damage through to repairs
How we work
Assess, dry, restore
A monitored programme from initial assessment through to reinstatement, adjusted to the property and the findings on site.
Step 1Assessment
Understand the source, affected areas and property construction — with thermal, meter and visual inspection.
Step 2Drying
Professional dehumidifiers, air movers and monitoring equipment installed around the incident.
Step 3Reinstatement
Repairs and finishes delivered under the agreed scope once drying is complete.
Who My HomeDry supports
My HomeDry supports homeowners, landlords and letting agents, commercial customers, and authorised insurance and claims professionals.
Homeowners and residential customers
Support for houses, flats and owner-occupied properties following escapes of water, burst pipes, appliance leaks, heating leaks and internal flooding. We can talk you through what to expect and, where appropriate, attend to carry out an assessment and structural drying.
Landlords and letting agents
Assessment, drying, communication with tenants and reinstatement support for tenanted and vacant properties — including single lettings and larger portfolios. We aim to keep tenants informed while the drying programme continues.
Commercial customers
Support for offices, shops, managed blocks, schools, warehouses and other commercial premises. Access planning and phased working can be arranged where needed to reduce disruption to occupants and operations.
Insurers and claims professionals
My HomeDry works alongside policyholders, insurers, claims handlers, loss adjusters, loss assessors, property managers and facilities managers. We do not determine liability, policy coverage or claim settlement — those decisions rest with the insurer under the terms of the individual policy.
What My HomeDry does
Every incident is different, so we scope the work to the property rather than to a fixed template. A typical drying programme may include the following, where appropriate:
- Initial water-damage assessment
- Moisture readings and moisture mapping
- Water extraction where appropriate
- Structural drying, dehumidification and air movement
- Drying monitoring and progress documentation
- Controlled removal of damaged materials where required
- Completion information
- Reinstatement support where instructed
An assessment-led approach
Drying is not based solely on leaving equipment in place for a fixed number of days. The right programme depends on:
- The cause of the incident
- How long water has been present
- The amount of water released
- The construction of the building
- Materials affected
- Water migration between rooms, flats or floors
- Environmental conditions
- Moisture readings and monitoring results
Residential drying
Structural drying in homes, flats, rental properties, HMOs, managed apartments, and occupied or vacant residential properties. We aim to explain each step clearly to the household and coordinate with any relevant contractor or insurer.
Commercial drying
Drying in offices, retail premises, managed residential developments, schools, hospitality properties, warehouses and industrial units. Commercial drying may require access planning, phased working and communication with multiple stakeholders. We do not guarantee zero disruption, but we aim to keep it proportionate.
Working alongside insurance professionals
Where an insurance claim is involved, My HomeDry can communicate with the policyholder and authorised professional contacts including insurers, claims handlers, loss adjusters, loss assessors, property managers and facilities managers. My HomeDry does not determine liability, policy coverage or claim settlement; those decisions remain with the insurer under the terms of the individual policy.
Please note: insurance coverage, claim approval and payment are determined by the insurer under the terms of the individual policy. My HomeDry cannot guarantee that any work or cost will be covered.
Where My HomeDry operates
My HomeDry operates from Sutton Coldfield and considers residential, commercial, managed-property and insurance-related water-damage instructions throughout the East and West Midlands. Attendance depends on the property location, incident requirements and current operational capacity.
If you are unsure whether attendance is practical for a particular property, call with the postcode and incident details so the location and requirements can be reviewed.
Insurance-aware records
Scopes, moisture logs and completion information suitable for sharing with insurers and loss adjusters.
Evidence-led drying
Progress is reviewed using repeat readings at agreed monitoring points, relevant comparative areas and the conditions recorded during the drying programme.
Clear communication
Progress information can be shared with the policyholder, occupier and authorised professional contacts according to the agreed scope.
Need help with water damage?
Call My HomeDry to discuss the incident or use the appropriate enquiry route for residential, commercial or insurance-related support.