· 10 reviewsEmergency response
Water damage emergency? Call My HomeDry now
If a pipe has burst, water is entering the property or damage is spreading, call My HomeDry immediately. We can discuss the incident, establish the appropriate next step and arrange assessment and drying support.
- Emergency safety guidance below
- East & West Midlands coverage
- Residential & commercial support
- Insurance & loss-adjuster liaison
Emergency checklist
- 1Stop the water supply where safe.
- 2Keep away from affected electrics.
- 3Do not stand beneath a sagging or unsafe ceiling.
- 4Arrange repair of the leaking pipe or source.
- 5Call My HomeDry.
What happens after the initial call
After the source has been controlled, the next stage may involve water extraction, removal of unsafe materials, moisture assessment and the installation of professional drying equipment.
Water damage happening now?
Call My HomeDry — we can talk it through and arrange next steps.
Common emergencies
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Frequently asked questions
We prioritise emergency water damage enquiries and aim to arrange an assessment as soon as reasonably possible after the water source has been contained. Attendance depends on the day, location, current commitments and safe access to the property — we do not guarantee a specific attendance time.
No. Stopping a live escape of water — replacing pipework, fittings, valves or appliance connections — is a job for a qualified plumber. Our role begins once the source is contained. We can advise by phone while you arrange a plumber.
Do not touch electrical fittings, sockets or appliances affected by water. Only isolate the electrical supply if the consumer unit can be reached safely without entering a wet area. If this cannot be done safely, keep clear and contact a qualified electrician or, where there is immediate danger, the emergency services.
Where safe, lift portable items off wet flooring and move rugs, boxes and electricals clear. Do not attempt to lift heavy furniture on your own or work beneath a sagging ceiling.
In many residential incidents occupants can remain in the property during drying, though noise from equipment and restricted access to affected rooms are normal. Where damage is more extensive, alternative arrangements may be needed — this is a matter for the household and, where relevant, the insurer.
You can call us for initial guidance at any point. For claims work, notifying your insurer promptly is usually sensible so the claim is registered and any specific instructions can be given before drying begins.
Water damage happening now?
Call My HomeDry — we can talk it through and arrange next steps.