Who we are

My HomeDry is a trading name of MY HOME DRY LIMITED, a company registered in England and Wales (company number 15784412). Registered office: 72 Blackberry Lane, Sutton Coldfield, England, B74 4JF. Our operating (trading) address is Unit 12 Ryefield Lane, Wishaw, Sutton Coldfield, B76 9PY. Telephone 07815 622384.

MY HOME DRY LIMITED is the data controller for personal information collected through this website and through direct telephone enquiries. To contact us about privacy matters, please email info@myhomedry.co.uk, telephone the number above, or write to the trading address.

Information we collect

Visitors may provide the following information through our forms or during telephone enquiries:

Name
Telephone number
Email address
Company and job title (professional referrals)
Property address and postcode
Property type
Details of the water-damage incident
Claim reference
Insurer or loss-adjuster information
Policyholder or site-contact details
Access information
Safety information
Preferred contact method

Information collected automatically

When you visit the website, limited technical information may be collected, which can include:

IP address
Browser and device information
Pages visited
Referring page
Form source page
Cookie preferences
Basic analytics information where analytics are genuinely installed

We do not currently operate advertising cookies or third-party marketing pixels on this website.

How information is used

Information you provide may be used to:

Respond to your enquiry
Discuss the water-damage incident
Determine whether My HomeDry can assist
Arrange an assessment
Prepare a scope or quotation
Contact nominated property representatives
Respond to commercial enquiries
Respond to claim referrals
Communicate with authorised insurers or claims professionals
Maintain business records
Prevent website misuse

Lawful bases

Processing may rely on one or more of the following lawful bases, depending on the interaction:

Steps requested before entering a contract
Performance of a contract
Legitimate interests (for example, responding to enquiries and preventing misuse of our forms)
Legal obligations
Consent, where specifically required

Consent is not relied upon as the lawful basis for every enquiry.

Sharing information

Relevant information may be shared, where appropriate, with:

Authorised contractors or staff
Website, hosting and communications providers
Insurers
Loss adjusters
Claims handlers
Property managers
Landlords
Nominated property contacts
Professional advisers
Authorities where legally required

Personal information is not sold to advertisers.

Retention

Information is retained only for as long as reasonably necessary to:

Respond to the enquiry
Provide services
Manage an instruction or claim
Maintain financial and business records
Handle complaints or disputes
Meet legal requirements

Security

Reasonable technical and organisational safeguards are used to protect personal information. No system can be guaranteed to be completely secure, and information is transmitted at your own risk.

Your rights

Under UK data-protection law you have the following rights, subject to the conditions set out in that law:

Access to the personal information we hold about you
Correction of inaccurate information
Erasure of information in certain circumstances
Restriction of processing
Objection to processing
Portability where applicable
Withdrawal of consent where consent is the lawful basis

Complaints

If you have a concern about how we handle your information, please contact My HomeDry by telephone in the first instance so that we can address it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Cookies

See our Cookie Policy for details of cookies and similar storage used on this website.

Updates

This policy may be updated from time to time. The "last updated" date above shows when the current version came into effect.

Privacy Policy