Professional Referrals

Refer a residential or commercial water damage claim

Submit details of a water damage instruction below. For urgent incidents, please call us directly — the form is best suited to non-emergency referrals.

Call 07815 622384

Emergency instructions: for urgent water damage, call 07815 622384. For non-emergency instructions, submit the form below.

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Claim referral

All fields marked required must be completed. Optional fields help us prepare before contacting the property.

Referrer details

Your name

Company

Job title (optional)

Telephone

Preferred contact

Claim details

Claim reference (optional)

Policyholder or client name (optional)

Insurer (optional)

Loss adjuster or claims handler (optional)

Date of incident (optional)

Cause of damage (optional)

Property

Occupancy

Instruction

Property details

Property address

Postcode

Property type (optional)

Contact person at the property (optional)

Contact telephone (optional)

Access information (optional)

Incident details

Description of incident

Areas affected (optional)

Is the source stopped?

Is standing water present?

Electricity potentially affected?

Has any extraction taken place?

Known access or safety concerns (optional)

Has another contractor attended? (optional)

Supporting information

Supporting photographs, reports or claim documents can be requested securely after the referral has been reviewed. Please do not send sensitive claim documents through an unsecured channel.

Consent and submissionI confirm the information provided is accurate to the best of my knowledge.My HomeDry may contact the policyholder, property contact or nominated representative in relation to this instruction where appropriate.I agree to My HomeDry processing this information under its privacy policy to respond to this referral.

Submission does not confirm acceptance or attendance. We will review the details and respond as soon as we can.

What happens next

We review the information provided and contact the referrer if supporting photographs, reports or claim documents are required.
Where required, we contact the referrer, policyholder or nominated site contact.
We agree next steps — attendance, assessment or a proposed scope.
Written confirmation is issued once arrangements are in place.

Submission of a referral does not confirm acceptance or attendance. We do not promise a fixed response time.

Coverage

Birmingham, Sutton Coldfield, Solihull, Wolverhampton, Walsall, Lichfield, Tamworth, Dudley, Cannock, West Bromwich and the wider West Midlands.

See full areas covered →

Prefer to speak to someone?

Call us directly to discuss a referral.

07815 622384

Insurance coverage, claim approval and payment are determined by the insurer under the terms of the individual policy. My HomeDry cannot guarantee that any work or cost will be covered.