Documentation
What drying documentation you receive on a claim
Written for policyholders and claims handlers who want to know, in plain terms, which records arrive and when. The documentation service itself — how each pack is compiled — is covered on the linked service pages. The exact documentation is agreed at the outset for each instruction.
A plain-English list of the records that may accompany a claim, and what they do not confirm. Part of the Insurance & claims hub
Information that may be provided
- Initial photographs of the affected areas
- Moisture readings taken at assessment
- Moisture maps showing extent of affected materials
- Affected-area schedules
- Equipment schedules and positioning notes
- Monitoring records during the drying programme
- Progress photographs at intervals
- Notes concerning additional findings
- Proposed variation recommendations
- Completion readings
- Completion summary
- Reinstatement recommendations
- Invoices against the agreed scope
Drying completion information does not provide a structural warranty, guarantee against future leaks or confirmation concerning matters outside the assessed water-damage incident. Where the incident involves matters beyond drying — such as building repair, contamination assessment or legal determinations — separate specialist input is required.
Terminology: we provide drying records, moisture data and completion information. We do not describe every document as a formal expert report, and we do not issue documents under names that imply a certification My HomeDry does not hold.
Insurance coverage, claim approval and payment are determined by the insurer under the terms of the individual policy. My HomeDry cannot guarantee that any work or cost will be covered.
Related pages in this section
- Drying documentation serviceThe service of compiling the full documentation pack for the claim file.
- Drying progress reportsInterim reporting issued while equipment is still running.
- Drying completion reportsThe closing report issued when the drying programme ends.
- Drying support for loss adjustersContractor support written specifically for adjusters and assessors.