Insurance & Claims
Professional water damage support for insurance claims
My HomeDry provides assessment, structural drying, moisture monitoring and claim documentation for policyholders, insurers, loss adjusters and claims handlers across the East and West Midlands.
Policyholders
I am a policyholder
We can assess the water damage, prepare a suitable drying plan, monitor progress and share relevant information with you and any appointed claims professionals. Where the incident is ongoing, contact us as soon as possible.
Claims professionals
I am referring a claim
Insurers, loss adjusters, loss assessors, claims handlers and claims-management companies can submit residential and commercial water-damage enquiries using the claim and professional referral form.
Submitting a referral provides My HomeDry with the information required to review the incident. Attendance, scope and next steps are confirmed separately.
How we can support a water damage instruction
The exact scope and documentation provided will depend on the nature of the instruction, the property, the extent of damage and the requirements agreed with the customer or appointed claims professional.
- Initial triage of the incident
- Site assessment and photographic records
- Moisture readings and moisture mapping
- Identification of affected areas and materials
- Recommended drying scope
- Equipment installation and monitoring visits
- Progress records and variation communication
- Completion information and reinstatement recommendations
- Clear invoicing and communication with stakeholders
Insurance coverage, claim approval and payment are determined by the insurer under the terms of the individual policy. My HomeDry cannot guarantee that any work or cost will be covered.
Working with professional clients
What professional clients can expect
The scope, reporting requirements and communication arrangements are agreed according to the individual instruction. Where professional contacts are authorised to participate, the following approach may form part of the agreed service.
- Clear communication with a defined point of contact
- Proportionate, evidence-based recommendations
- Documented moisture readings and drying progress
- Escalation of unexpected findings before scope changes
- Respectful communication with occupants and residents
- Coordination with site contacts and appointed professionals
- Clear invoicing against agreed scope
- Confidential handling of claim and property information
Evidence throughout the instruction
Photographs and readings can support communication between the policyholder, contractor, insurer, claims handler and loss adjuster where included in the agreed scope.
Initial condition
Investigation
Recorded readings
Drying arrangement
Repair stage
Insurance and claims — frequently asked questions
Claims pages under this hub
Each page below covers one part of the claims process. Start here, then follow the page that matches your role — policyholder, claims handler or loss adjuster.
- What documentation is availableA plain-English list of the records that may accompany a claim, and what they do not confirm.
- Drying documentation serviceThe service of compiling the full documentation pack for the claim file.
- Drying progress reportsInterim reporting issued while equipment is still running.
- Drying completion reportsThe closing report issued when the drying programme ends.
- Drying support for loss adjustersContractor support written specifically for adjusters and assessors.
Related information
Proof of work
Recent insurance-related drying projects
Documented drying projects handled alongside insurers and loss adjusters.
Escape of Water
Commercial Office Heating Pipe Failure
A pressurised heating pipe failed above the suspended ceiling of a modern commercial office. Prompt response, commercial drying and ceiling reinstatement returned the workspace to normal operation.
Escape of Water (EOW)
Escape of Water Restoration — Large Country Residence
A concealed ceiling-void leak in a substantial detached country home. Full moisture survey, controlled structural drying and reinstatement returned the principal living room to its pre-loss condition.
Escape of Water (EOW)
Third-Floor Flat Leak — Communal Areas & Second Floor, Birmingham
An escape of water from a third-floor flat travelled down through the building, affecting communal corridors and second-floor areas. A monitored 21-day drying programme covered every affected level.
Read the case study