Drying Support for Loss Adjusters
This page is written for loss adjusters and assessors reviewing or instructing a drying scope, rather than for policyholders.
My HomeDry supports loss adjusters who need a contractor to assess water damage, define a proportionate drying scope, record progress and communicate changes. Instructions may involve residential, commercial, managed or multi-unit properties.
The contractor role is to provide factual observations, readings, recommendations and delivery information. Decisions about cover, liability, reserves and settlement remain with the insurer and appointed claims professionals.
Information required at instruction
Useful information includes the claim reference, property address, incident date, source status, affected areas, occupancy, access contact, known safety issues and the required reporting route.
Scope and variation control
The initial scope should distinguish immediate mitigation, survey, drying, monitoring, opening-up and reinstatement. Material changes or unexpected concealed damage are reported before the scope expands where practical.
Completion handover
The handover can include final monitoring information, equipment removal, unresolved limitations and recommendations for reinstatement or further specialist work.
Discuss this situation with My HomeDry
Call with the property postcode, source of water and areas affected.
Frequently asked questions
Related pages in this section
- What documentation is availableA plain-English list of the records that may accompany a claim, and what they do not confirm.
- Drying documentation serviceThe service of compiling the full documentation pack for the claim file.
- Drying progress reportsInterim reporting issued while equipment is still running.
- Drying completion reportsThe closing report issued when the drying programme ends.
Related information
Insurance coverage, claim approval and payment are determined by the insurer under the terms of the individual policy. My HomeDry cannot guarantee that any work or cost will be covered.
Where My HomeDry works
My HomeDry is based in Sutton Coldfield and provides specialist water damage restoration and structural drying primarily across the West Midlands. Commercial, managed-property and insurance-related instructions are also considered more widely across the Midlands. Attendance depends on the property location, incident requirements and current operational capacity.
Refer a water-damage instruction
Submit the claim details or call My HomeDry to discuss access, scope and reporting requirements.