Do you accept residential and commercial instructions?

Yes, subject to the property location, incident requirements, capability and current capacity.

Can you communicate with the policyholder and managing agent?

Yes, where the communication authority and responsibilities are clear.

Do you determine whether a claim is covered?

No. My HomeDry provides contractor information; the insurer or appointed adjuster determines cover.

Drying Support for Loss Adjusters

My HomeDry supports loss adjusters who need a contractor to assess water damage, define a proportionate drying scope, record progress and communicate changes. Instructions may involve residential, commercial, managed or multi-unit properties.

The contractor role is to provide factual observations, readings, recommendations and delivery information. Decisions about cover, liability, reserves and settlement remain with the insurer and appointed claims professionals.

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Information required at instruction

Useful information includes the claim reference, property address, incident date, source status, affected areas, occupancy, access contact, known safety issues and the required reporting route.

Scope and variation control

The initial scope should distinguish immediate mitigation, survey, drying, monitoring, opening-up and reinstatement. Material changes or unexpected concealed damage are reported before the scope expands where practical.

Completion handover

The handover can include final monitoring information, equipment removal, unresolved limitations and recommendations for reinstatement or further specialist work.

Discuss this situation with My HomeDry

Call with the property postcode, source of water and areas affected.

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Frequently asked questions

Yes. Use the referral route with the claim and property contact details.

Related information

Insurance coverage, claim approval and payment are determined by the insurer under the terms of the individual policy. My HomeDry cannot guarantee that any work or cost will be covered.

Where My HomeDry works

My HomeDry operates from Sutton Coldfield and considers residential, commercial, managed-property and insurance-related water damage instructions throughout the East and West Midlands. Attendance depends on the property location, incident requirements and current operational capacity.

Refer a water-damage instruction

Submit the claim details or call My HomeDry to discuss access, scope and reporting requirements.